Door Industry Journal - Winter 2017

Better service makes all the difference – A garage door specialist’s view of Alutech sectional garage doors. Most garage door specialists would agree that receiving first class customer service from their suppliers is unreservedly fundamental to the continued success of their business. Also, in some cases they might agree that service has been distinctly lacking on occasion from other suppliers. 36 THE door industry journal winter 2017 domestic garage doors Also online at: www.dijonline.co.uk A reputation takes many years of hard work to build and can so easily be lost when standards begin to slip. Every mistake, delay or failure from suppliers can risk the profitability and long term success of their clients. Alutech sectional garage doors are supplied by Alutech’s exclusive UK distributor, JD (UK) Ltd. Putting customer service at the very top of their list of objectives has always been central to JD (UK)’s strategy and has been a crucial element in the incredible growth of this now popular and well respected brand. JD (UK) Ltd invest heavily in staff development and have succeeded in recruiting and retaining a friendly and helpful team of knowledgeable staff who are always on-hand to assist their customers. Steve Hudson, MD of JD (UK) Ltd, explained; “From the very start we have made sure our people have the knowledge, skills and support they need to satisfy our customers. Without good people to deliver on our promises, the product and prices are almost irrelevant.” As a national garage door specialist, who works with most of the well-known suppliers, Arridge Garage Doors of Oswestry, Shropshire are well placed to assess the quality of service they receive. Mark Arridge, MD, explained, “We have a very positive experience of working with JD (UK) Ltd. We have found their customer service to be consistently excellent. From the sales and technical staff to the delivery crews, we find the team knowledgeable, easy to deal with and eager to help. In particular, the response from the sales team is always first class. They deal with our enquiries quickly, diligently and with a sense of humour that is always welcome. We rate JD (UK) very highly because they are one of the best suppliers we deal with.” Maintaining consistently high standards is a continuous challenge for any business. In an increasingly competitive market an increased focus on service can only be beneficial for the whole market. All the manufacturers push hard to gain or maintain market share, investing in product improvements and fighting hard to offer the most competitive prices. In the end though, the supplier with the right team who are able to go the extra mile to build a great relationship with their clients is often the one who prospers! To learn more about Alutech sectional doors please call JD (UK) Ltd.’s customer service team on 01924 472924 or e-mail sales@jdukltd.co.uk .