Door Industry Journal - Spring 2014

Also online at: www.dijonline.co.uk 18 THE door industry journal spring 2014 industry news NEW ONE-STOP SHOP FOR NICHE ARCHITECTURAL SUPPLIES Specialist engineering and architectural suppliers, the Woodwood Group, has announced a major restructuring of their business to take place on 22 April 2014. From that date, customers who would previously have ordered products from three separate companies within the Group (Woodwood Door Controls, FASS Security and Cloakroom Solutions) will be able to deal with one centralized system as the Woodwood Group puts into action the latest phase of their business development. The change will come into place at the same time as the Group move into larger, more efficient premises at Rosewood Business Park, Witham, Essex. “This is a very exciting time for us, it means we will be able to immediately pass on significant benefits to our customers,” says Group Managing Director Graham Woodward. “For the first time all orders within our various product supply areas – including cloakroom products, washroom accessories, door hardware and automatic door operators – will be consolidated, which means that customers need only make one call to order from all our ranges,” adds Mr Woodward. It is now over forty years since the Woodward family first began supplying high performance products to architectural and engineering specifiers and installers. Now a second-generation business, the ethos of premium products and high quality customer service remains to the fore across the Group’s key product ranges. These encompass automatic door operators including premium products from Dorma and Macwood; Rondal cloakroom hanging systems, Cool-Line washroom fixtures and fittings as well as Hi-Tech Iqua sensor taps. In total, a vast array of specialist products are available to order, with new ranges coming online within the larger storage capacity. The Group’s proven ability to source the exact product for often quite tricky engineering end-uses will continue to expand as the business grows. The Woodwood Group will re-locate to Unit 8, Rosewood Business Park, Eastways, Witham, Essex, CM8 3AA, telephone number 01376 502131. Visit the new all encompassing website at www.woodwoodgroup.com and enter your details for an opportunity to win a new iPad Mini. More information can be found on www.woodwoodgroup.com (L to R) Phil Woodward (Sales Director), Chris Woodward (Technical Director) and Graham Woodward (Managing Director) (L to R) Phil Woodward (Sales Director), Angela Raynal (Customer Services and Administration Coordinator), Chris Woodward (Technical Director), Linda Farrant (Accounts), Colin Kemp (Sales Executive) and Graham Woodward (Managing Director) MULTI-BRAND SERVICING FROM HÖRMANN Following demand from the logistics industry, Hörmann is now offering multi-brand servicing as part of its 24/7 repair and maintenance support for industrial doors and loading bay equipment. Demand for manufacturer backed servicing has been on the increase from the distribution industry as operations have become leaner and more reliant on sophisticated loading equipment. Greater integration of the loading bay means that all components, such as doors, dock levellers, traffic control systems and safety devices, in turn need to be operating efficiently at all times. In addition, legislative changes and the commitment that the industry has towards improving safety are key factors leading to this increased demand. Another element is the recognition that preventative maintenance provides a double benefit, since it is part of the safety regime and leads to cost savings, by reducing downtime and extending the life-cycle of equipment. Adding the ability to service other makes of equipment not only gives the customer a more responsive service through a single point of contact, but with Hörmann’s real time reporting designed to include this extended offer, it also offers almost instant access to the relevant data for insurance and risk assessment requirements. All routine and emergency cover is recorded on a real-time support system. Field service technicians are linked to the central database through their tablet computers and so have direct access to all the relevant information for any asset that is recorded. In order to meet this increased need, Hörmann is adding to its team of field service engineers, and investing in even more training to ensure that the high-quality service, that the industry has come to expect from Hörmann, can be extended to all makes of equipment. All this investment is geared around providing a much more streamlined service, that can schedule routine maintenance around operational needs and deliver the rapid response needed in the event of a breakdown or accidental damage.