Also online at: www.dijonline.co.uk 116 THE door industry journal spring 2023 Locks & Building Hardware Codelocks Supports Convenience and Customer Care for SDS London Juggling the demands for thorough customer support and swift order collection can be difficult, especially when customer numbers are high due to online orders. To deal with this challenge, SDS London sought Codelocks’ help in creating queue-busting click-and-collect lockers. The KL1000 G3 NetCode® and Codelocks Connect Portal provide the access control SDS London needs. At the back of the line Since launching its e-commerce site more than 15 years ago, architectural ironmonger SDS London’s success story has been one of online sales growth and dedicated expert knowledge. In 2022, having created separate websites for trade and retail customers, SDS London’s Trade Centre faced the challenge of dealing with online trade orders at the same time as maintaining its quality in-store customer service. Half of SDS’s customers wanted to simply collect their online orders. The other half were looking for expert knowledge and advice to help with product selection. But a single trade counter meant these customers were mixed in the same queue, which inevitably led to longer wait times and diminished customer satisfaction. SDS London needed a solution that: • Alleviated queuing for its collection customers • Complemented its online store To the front of the queue Sam Thatcher, SDS London Sales and Marketing Manager and member of the Guild of Architectural Ironmongers (GAI),
RkJQdWJsaXNoZXIy Mzg2Nzk=