Door Industry Journal - Winter 2014

Also online at: www.dijonline.co.uk 20 THE door industry journal winter 2014 industry news GILGEN INVEST IN NEW SERVICE FLEET TO OPEN MORE DOORS Gilgen Door Systems is rolling out an eye-catching new fleet of service vehicles which promise to deliver higher levels of efficiency and service response to customers’ door maintenance and repair needs across the UK. Its 90 strong van fleet is being upgraded to new Ford Custom and Ford Connect vehicles fitted with the latest GPS tracking technology and professional parts storage systems designed to ensure maximum field service efficiency. Each van is fitted with a Masternaut vehicle tracking system, enabling total visibility of assets and vehicles within the fleet. The GPS and GPRS-enabled tracking technology captures information about the location, speed and distance of each vehicle. Gilgen’s national service planning and dispatch centre has real time access to this information through a dedicated web portal, so the nearest and best equipped engineer can be dispatched to each job. Reduced fuel, mileage and carbon emissions will help support Gilgen’s commitment to environmentally friendly practices. And the system will boost productivity and provide higher levels of customer satisfaction through faster, more effective response to service requests. The Gilgen service vans are also fitted with the Bott Uno parts storage system, designed to assist the engineers in achieving maximum efficiency and safety at work. Operations Director Chris Windust explains: “The Uno system helps us ensure our vans are well stocked with the right mix of parts for installations, service work and repairs. This investment will really help our engineers to become more organised and efficient. It also demonstrates our commitment to continuous improvement and to providing our customers with a first class, unrivalled service covering all of their door maintenance and repair needs”. The Uno system was selected following an extensive evaluation of alternatives on the market, proving the best fit to Gilgen’s requirements. The system is crash tested and can be reused at the end of the vehicles’ contract, thereby supporting Gilgen’s safety and environmental commitments. Improved continuity across the fleet also helps with stock control and parts re-ordering, leading to improved efficiency and reduced wastage. Fresh, impactful vehicle graphics provide the finishing touch to the van fleet, combining Gilgen’s renowned ‘yellow’ brand colour with vibrant automatic door and industrial door imagery. Gilgen is committed to providing unrivalled service for its customers nationwide and its new van fleet is bound to make a great first impression. Gilgen Door Systems is a leading manufacturer of automatic and industrial doors with some 50 years experience in designing, installing, maintaining and repairing all types and makes of door. With a team of 90 professionally qualified engineers, Gilgen provides 24/7/365 national service response. And its flexible Safeguard planned maintenance packages help maximise uptime and reduce repair costs for thousands of loyal customers nationwide. For further information call 0870 000 2424 or visit www.gilgendoorsystems.co.uk BIRKDALE MOVES TO LARGER PREMISES TO ACCOMMODATE GROWTH IN SALES. Birkdale has made a major investment in relocating to accommodate their growing sales of products. The 20,000 sq/ft facilities will accommodate the expanding manufacturing and storage needs of the company which has seen increased sales growth during 2014 with further increases forecast for 2015. Business Partners Simon Sturman and Marc Shrimpton along with Sandy Callander (Non Exec Director) are all very optimistic about the future development of the business. Sandy commented: “Recent sales of our brand new Excelsior Roller Doors along with our existing product ranges have given us the need to increase our production lines to maintain our quick lead times. The extra space will not only allow this, but will accommodate new product facilities in the coming months including a Sectional Door coating plant offering the same woodgrain, metallic and solid colour finishes currently available on our roller doors. We have seen great success by promising hassle free ordering, quick lead times and a second to none customer service making our new larger premises critical in our commitment to maintain this.” The new premises underwent extensive alterations to provide sales and product installation training alongside a state-of- the-art purpose built digital manufacturing process. Bringing quoting, ordering and manufacturing of products into the 21st Century with Apple iOS, Microsoft Windows Mobile and Google Android applications speeding up the manufacturing process and more importantly giving customers an opportunity to save time on paperwork, freeing up time to be more productive elsewhere. In summary these exciting developments are focused on you, either as an existing or potential customer. For further information call 01724 282171, e-mail sales@birkdale.biz or read more on page 46.