Door Industry Journal - Winter 2014

Also online at: www.dijonline.co.uk THE door industry journal winter 2014 WHAT IS GOOD CUSTOMER SERVICE? A footballing analogy……………. An ex boss once told me that any company is like a football team and it’s a comment I have never forgotten, says Steve Hudson, MD of JDUK. Firstly we need a sales strike force, outstanding midfield covering customer service, warehousing, deliveries and technical after sales. Couple this with goalkeeping credit control and bookkeeping you have a team who are fully capable of staying at the top of the premier league. Quality and customer service principles run through the JDUK team and the need for responsiveness to customer requests from initial sales inquiry through to on time delivery of products is their top priority. Using their own fleet of vehicles makes them able to action speedy deliveries throughout the UK and through the partnership with Alutech they’re able to offer made to order sectional doors to any RAL colour within 4 weeks. For those with an immediate need, the flexibility a company can offer is a key advantage, so to complement their made to order doors a stock range of standard sized sectional doors is available. Undoubtedly, there are many occasions when the door is unfortunately forgotten by the builder and this stock door offering is designed to be there to help customers through those sticky moments. Of course, we must not forget that the JD brand was initially built on offering roller door manufacturers a full range of parts from both the Alutech and Deprat factories and this remains a critical part of their business. With weekly deliveries from both factories they’re confident their customers are able to receive first class products at the right time and at the right price. The ability to respond to customer’s varying demands has allowed JDUK to enjoy growth which in turn has enabled them to invest in new vehicles and personnel. This continual investment enables them to plan for a great future and the ability to support their customers in the years to come. If you would like to learn more about JDUK and the products they supply please call Paul on 01924 472 924 or email paul@jdukltd.co.uk . HOW DOES THE ALUTECH SECTIONAL DOOR COMPARE? Compare our product to the one you currently use, and if you find Alutech have more ticks than your current supplier, why not give us a try – if you don’t like the product we’ll give you your money back! Alutech Existing supplier Panels 45mm thick as standard 45mm thick door for same price of 20mm thick door (compared to EPU) Side tension spring up to 3.5m wide – easy to fit (100mm headroom + operator) Delivery of stock doors within 5 days Made to measure doors in 3 weeks (inc. wood effect and RAL colours) Made to measure doors for price of standard doors (no cutting or special size charge) Special RAL colours are factory finished, so ensuring quality (we don’t sub out to local sprayers) Leg and Lintel covers to match door colour as standard (no additional cost for none white doors) Large Rib/Flat panel for same price as S or M rib door Large Rib/Flat panel available in Woodgrain colours Double side and top seals Heavy duty adjustable bottom seal Call 01924 472924 and ask for an easy to follow price list, or a list of stock doors, or just for a chat about the technical aspects of the Alutech product. JD UK are currently looking for installers and distributors throughout the UK. Please pick the phone up and put us to the test. Ask for Steve, Rob or Kevin, if we are out Pat or Andy will happily talk to you. Part of the JDUK midfield and their goal keeper, Pat Bland and Sara Hewitt