THE door industry journal winter 2025 40 Industry News Also online at: www.dijonline.co.uk The sum of its parts From open day to every day: what makes IDD-Parts UK the whole package? IDD-Parts UK, originally established in Holland, opened its Huddersfield site in June. The Door Industry Journal was happy to visit the official open day in June then later returned to speak with Country Manager Thomas Rhall; about how day-to-day operations have progressed since the launch period, here’s what we found out… Part of the launch The October open day set the tone for how IDD-Parts UK intends to operate in the UK. Rather than a formal industry event, the team chose to create a relaxed and open environment supported by artisan coffee and locally made craft pizza from local businesses: Pizza 112 & The Joyful Bean Collective, plus support from FastSigns – Huddersfield and Leeds Drone Services. Thomas explains the approach simply. The company wants customers to feel welcome from the moment they arrive, whether they are attending an open day or visiting on an ordinary working day. The intention is to reflect the kind of partnership IDD-Parts UK aims to build: practical, accessible and customer focused. Part of the daily experience Although the Huddersfield base uses a fully digital ordering system, IDD-Parts UK maintains the feel of a traditional trade counter. Installers are encouraged to visit, ask questions and collect products in person if they can – with a coffee machine and dart board if they have time! All customers register through the IDD-Parts UK webshop. They receive an account similar to other popular platforms, such as Amazon, with the option to pay per order or apply for a line of credit. Customers can create their own quotations or request support from tech team. As soon as an online order is placed, it appears immediately on the internal system in Huddersfield. The team checks stock, picks and packs the order and prepares it for dispatch. With delivery coverage from Aberdeen to Cornwall, IDDParts UK is structured to support customers in every part of the UK. Part of the team Technical support comes from the five-person UK team and also from IDD-Parts UKs’ wider technical and R&D departments in Holland. This includes access to the engineers who design and build many of the components. Having direct communication with product designers gives installers valuable insight when precision is required. The company’s online spring calculator is another tool that helps ensure accuracy before ordering. Confirming specifications early reduces delays and prevents unnecessary returns. Thomas is clear about the importance of getting things right. If IDD-Parts UK is going to be part of an installer’s project, then information and components must be accurate from the start.
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