The Voice of the UK Door & Gate Industry | winter 2025 Automatic Doors, Access Control & Smart Security Industry News Domestic Garage Doors Industrial Doors & Shutters Automated Gates & Barriers Entrance, Internal, Sliding & Bi-folding Doors Doorsets, Fire Doors, Safety & Security Locks & Building Hardware
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THE door industry journal winter 2025 Also online at: www.dijonline.co.uk Editor Gemma Emmerson gemma@cvgroup.co.uk Sales Director Rob Exley rob@cvgroup.co.uk Sales Director Steve Sidebottom steve@cvgroup.co.uk Advertising Chris Fearon chris@cvgroup.co.uk Press Releases pr@cvgroup.co.uk Production Tom Cartledge tom@cvgroup.co.uk Head Office Unit 2-3 Burleigh Court, Burleigh Street, Barnsley, S70 1XY T: 01226 321450 Advisory Partner The Door & Hardware Federation The Barn Shuttington Fields Farm Main Road Shuttington Tamworth B79 0HA T: 01827 52337 F: 01827 310827 Printed Circulation: Door Industry Journal is a controlled free circulation publication and is available free of charge only to personnel who fall within our defined criteria. Our current printed circulation is just under 5000 copies. Digital Circulation: Our current digital circulation reaches around 12,500 readers. 3 Follow us on X @DoorIndustryJnl The Door Industry Journal is an independently produced and edited trade publication, published by Door Industry Journal Limited - which is a subsidiary of Clearview Group Limited - on behalf of the door, security, lock, ironmongery and automated gate industries, with support and guidance provided by our advisory partner The Door and Hardware Federation (dhf) and other carefully selected industry bodies. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronically or mechanically without the consent of the Publisher. Companies selling to the any of the above industry sectors wishing to find out more about advertising or having articles published in the Door Industry Journal should visit our website at www.doorindustryjournal.co.uk or download our media pack at www.dijonline.co.uk . Alternatively, to obtain further information, discuss your advertising requirements or to enquire about special features and advertorials, please call us on 01226 321450 or send an email to advertising@doorindustryjournal.co.uk . welcome Celebrating 2025 and Opening the Door to 2026 As 2025 draws to a close, we are delighted to bring you this special Winter Issue of the Door Industry Journal. It is a truly bumper edition and a milestone moment for all of us at Clearview Group. This year has been one of transition, growth and renewed energy for the magazine, and none of it would have been possible without the remarkable support of our customers, contributors and industry partners. Your articles, insights, product announcements and expert commentary have filled this issue with the depth and quality our readers have come to expect, and we extend our sincere thanks to every one of you. Taking stewardship of the Door Industry Journal has been both an honour and an exciting challenge for Clearview Group. Throughout, our aim has been simple: to preserve the magazine you know and love while laying the foundations for an even brighter future. Your encouragement, engagement and enthusiasm have played a central role in helping us do exactly that. As we look toward 2026, we are excited to share that changes are on the horizon. These are positive, meaningful enhancements designed to enrich your reading experience and create new opportunities for the industry. You can expect the same trusted magazine, but with even more dynamic content, expanded features and broader coverage. And, in response to your feedback, we are thrilled to announce that the Door Industry Journal will increase its publication frequency from three issues per year to four, with the addition of a brand-new Autumn Issue. We close out 2025 with sincere thanks, pride and excitement for the road ahead. From all of us at Clearview Group, we wish you a very happy Christmas and a prosperous New Year. Here’s to a successful 2026 filled with stronger connections, greater innovation and our best year yet. See you next year, Gemma, and all at Door Industry Journal
Why joining dhf makes good business sense dhf | THE BARN | SHUTTINGTON FIELDS FARM | MAIN ROAD | SHUTTINGTON | B79 0HA 01827 52337 | membership@dhfonline.org.uk | www.dhfonline.org.uk Access to the Technical helpline Answering over 6,000 technical queries year-on-year Technical webinars FREE member only CPD certified webinars Discounted training Receive reduced rates and have the option to book private courses dhf membership starts from as little as £525+VAT* Scan the QR code for further details about membership and the benefits. *The cost of membership varies dependent on turnover of relevant products. Technical committees dhf represents its industry sectors on various technical committees such as CEN, BSI and a range of government Working Groups Driving industry standards dhf contributes to the creation of British and European Standards on behalf of members Informing members Through dhf group meetings, disturbing White Papers, CPA, Build UK & ARGE updates Apply to join dhf and start enjoying the benefits…
10 Safety for every season ADSA champions confidence in compliance with its winter weather hints and tips across standards. 18 2025: The year of DHF DHF looks back on an exceptional year; through certification, competence and commitment. 40 Part & Parcel Every day is open day at IDD-Parts UK as Door Industry Journal takes a trip to new Huddersfield HQ. 58 Rol’ with it Gliderol gears up for its 40th anniversary celebration as MD commemorates 10 years at the top. 62 Smooth operators Marantec UK champions ‘reliability, flexibility and compatibility’ as best in class qualities. 80 Flying colours Jewers Doors completes major installation at Heathrow Airport; replacing huge hangar doors. 82 Open door policy SWS UK announces 2026 open days inviting customers to a showcase of innovation in Lancashire. 107 Safer in the knowledge HOPPE (UK) is helping to make hardware choices easier with compliance and safety checklist. 114 Curtain call A1S Group sheds light on the importance of radiation performance in fire and smoke curtains. 07 And the winner is… Shining the spotlight on the Hörmann Partner Standard Awards, ahead of the February event. Also online at: www.dijonline.co.uk contents 5 THE door industry journal winter 2025 Industry News Industrial Doors & Shutters Domestic Garage Doors Automatic Doors, Access Control & Smart Security 6 62 Automated Gates & Barriers 90 43 94 Entrance, Internal, Sliding & Bi-folding Doors Doorsets, Fire Doors, Safety & Security 100 107 Locks & Building Hardware Advertising Opportunities 120 131
THE door industry journal winter 2025 6 Industry News Also online at: www.dijonline.co.uk Keeping Up, Staying Safe - Why ongoing training matters more than ever It is easy to see training as something to complete and then move on from. Many of us receive a webinar invitation or a reminder for a refresher course and think we already know what we need to know. Yet in an industry where products directly protect people’s property or lives, keeping skills and knowledge current is not an optional exercise. It is a professional responsibility. DHF’s Commercial Director, Patricia Sowsbery-Stevens, explains more. Competence is at the very heart of safe practice. The Building Safety Act has made that expectation very clear. Those involved in the design, manufacture, installation, and maintenance of safety-critical products must be able to demonstrate that they are qualified, capable, and committed to ongoing learning. It is no longer enough to say we are experienced. We must also be able to prove it through continuous development and a genuine understanding of our obligations. Across our sector, competence frameworks now guide how we work. They ensure that every individual, from office teams and manufacturers to installers and maintenance engineers, understands their responsibilities and the standards required. These frameworks help create a culture where safety and compliance are shared priorities rather than box-ticking exercises. The world does not stand still, and neither do regulations or standards. They change as technology evolves and as new lessons emerge. What was correct five years ago might no longer meet the current benchmark. A single overlooked update can lead to costly mistakes or, in the worst cases, real harm. Keeping knowledge up to date is therefore not just a matter of compliance but a matter of responsibility. At DHF, we continually refine and expand our training offering to reflect this responsibility. Each course, webinar, and module is designed to deliver a clear, understanding that enables people to apply best practice with confidence. We want to make learning accessible, relevant, and enjoyable. Continuing Professional Development does not always mean stepping away from work for a full day. It can be as simple as joining an online session, reading an industry update, or watching a short presentation that challenges the way you think about safety, sustainability, or innovation. The important thing is to remain curious. Small moments of learning, repeated often, strengthen professional confidence and help build a safer industry for everyone. Keeping skills current is about more than compliance paperwork. It speaks of pride in one’s craft. It means knowing that every product you touch has been manufactured, installed, or maintained to the best possible standard. It also demonstrates credibility, and employers and clients are increasingly seeking proof of recent training and certification. Having that record demonstrates commitment, care, and competence. It can open doors, literally and figuratively, in an increasingly competitive market. For professionals installing or maintaining doors, gates, and shutters, demonstrating competence has never been more important. Major organisations such as Amazon and London Heathrow Airport now expect clear evidence of skills, whether for initial installation or ongoing maintenance. The new competence framework from the Construction Leadership Council (CLC) provides exactly that, setting a clear standard for the industry. The framework, now available in the Completed Installer Frameworks section of the CLC Competence webpage, has been shaped over 18 months in collaboration with the Automatic Door Suppliers Association (ADSA) under Sector Lead Group 10 (SLG10). DHF has been at the heart of its development. The framework assisted with the updating of the National Occupational Standard (NOS) to reflect the current skills, knowledge, experience, and behaviours required across the sector. It provides a structured approach, including a Skills, Knowledge, Experience and Behaviours (SKEB) matrix, clear pathways to competence, and practical guidance for implementation. The framework supports alignment with the Building Safety Act 2022 and the Building Regulations etc. (Amendment) (England) Regulations 2023, and applies across installation, maintenance, servicing, and associated roles. This initial publication establishes a robust benchmark for the sector and offers essential guidance. For DHF members, it is a tool to demonstrate professional standards, enhance credibility, and ensure compliance with evolving industry expectations. At DHF, we never stop reviewing our materials, consulting experts, and developing new ways to support those who rely on us. Our aim is to help our industry stay informed, skilled, and confident in the work it delivers. Of course, training takes time, but it is time well spent. That one morning refresher, that hour-long webinar, or that new course may not only strengthen your knowledge but could also be the difference between a product that performs and one that fails. And when we invest in our own learning, we invest in the safety of others. Staying current is not just a professional duty. It is the right thing to do. www.dhfonline.org.uk
THE door industry journal winter 2025 7 Industry News Also online at: www.dijonline.co.uk Partner Standard Awards: Celebrating the Best in the Business The Hörmann Partner Standard Awards continue to recognise and reward outstanding performance across all areas of the company’s trusted dealer network. Designed to celebrate excellence, innovation, and dedication, the awards highlight those who go above and beyond in representing the Hörmann brand across the UK. The awards programme for the 2026 awards has been significantly enhanced, with the introduction of four new categories, bringing the total to 12 separate awards. This new awards structure has been introduced to ensure broader recognition for dealers of all sizes and specialisms, encouraging inclusivity and providing more opportunities to spotlight individual and team successes across the network. With the judging process complete, the shortlist of nominees has now been finalised, reflecting strong engagement and high standards across the board. For the first time, Hörmann UK will be hosting a prestigious in-person Awards Ceremony at the Marriott Hotel, Leicester, on Thursday 26th February 2026. Taking over the entire venue, the event promises to be an outstanding evening of recognition, networking, and celebration. Guests can also look forward to an exciting after-party to round off the night. Hosting the ceremony will be none other than Martin Bayfield, former England rugby international, broadcaster, actor, and stuntman, adding a touch of star quality to what promises to be a memorable occasion. David O’Mara, Marketing Manager at Hörmann UK, commented, “Our annual Partner Standard Awards are a key part of how we recognise the hard work, commitment, and achievements of our dealer network. This year, we’ve made the awards more inclusive and representative, ensuring even more partners have the opportunity to be celebrated. The addition of the awards ceremony not only elevates the status of the event but also provides a fantastic platform for our partners to connect, share success, and feel part of something special. We encourage our dealers to ‘dress to impress’, be ready for the red carpet and expect a night to remember.” www.hormann.co.uk
THE door industry journal winter 2025 8 Industry News Also online at: www.dijonline.co.uk ADSA Charity Golf Day Raises Thousands Despite Storm Drama The Automatic Door Suppliers Association (ADSA) marked its 40th anniversary year with another hugely successful charity golf day at Branston Golf & Country Club – despite a storm threatening to derail the event just days before. Thirty-one teams – 124 golfers in total – teed off, while a further 35 delegates joined the daytime conference and 180 guests attended the evening dinner. This year, the sporting fixture was combined with CPD sessions for non-players, which included an HR briefing from Sue Hatton, of Pickerings Solicitors, alongside industryfocused updates. Despite wild weather earlier in the week, the resilience of the Branston greenkeeping team enabled the day to go ahead as planned. A tree had been brought down on the 18th green and damage to the course’s water pumping system meant emergency remedial action was required to save the day. “It was touch and go for a while,” said Ken Price, ADSA Managing Director, “but storm clouds had a silver lining. The club reimbursed a proportion of our fees and we felt it was only right to share that good fortune by adding a twist to our charity donations. “Over the years, the bid to win the ADSA Cup has become increasingly competitive but people showing up in numbers and taking part is ultimately what makes the day so successful. That’s why we decided that the team finishing last should also be winners, with an extra donation to their chosen charity,” he explained. In total the 2025 event has raised £8,500 for a range of deserving charities. All Round Securities, from Bolton, took first place and nominated the Royal British Legion, which will receive £2,000. RTR Services, of Wakes Colne, Essex, finished last but walked away as the ‘losing’ winners, with £500 for the Huntington’s Disease Association. Other beneficiaries include the Lighthouse Construction Industry Charity, which supports mental health and wellbeing initiatives aimed at preventing suicide among young people working in construction, the Motor Neurone Disease Association, West Midlands Air Ambulance, Golfantics and St Giles Hospice which will share £4,000 between them. Added Ken: “ADSA’s annual charity golf day continues to bring together members and industry partners in support of important causes – proving once again that teamwork and community spirit can weather any storm.” www.adsa.org.uk
The Automatic Door Suppliers Association has spearheaded safety, standards, and professional excellence in the powered pedestrian door industry since 1985. We lead the way in compliance, competence and consultancy to ensure that automatic doors and entrances are manufactured, installed and serviced to the highest standards. With 600+ members and a legacy of industry-shaping milestones, ADSA continues to drive the future of safety and innovation while delivering a host of membership benefits. ADSA - 40 years of excellence with safety, security and accessibility at the heart of our mission. Find out more: www.adsa.org.uk 01827 216136 OPENING DOORS For 40 Years
THE door industry journal winter 2025 10 Industry News Also online at: www.dijonline.co.uk ADSA Sets the Standard for Safer Doors This Winter As winter weather tests the resilience of buildings and their systems, the Automatic Door Suppliers Association (ADSA) is urging occupiers and technicians to prioritise safety. With new safety check videos and updated guidance, ADSA is helping the industry stay compliant, confident and prepared – whatever the conditions outside. Safety Through Every Season When temperatures drop, wind forces increase and cold weather becomes a daily challenge, even the most robust powered pedestrian doors can come under strain. Sensors can misfire, thresholds freeze and wet floors increase the risk of slips and falls. For building managers, occupiers and facilities professionals, winter brings an added layer of responsibility to ensure powered pedestrian doors remain safe, functional and compliant. That’s why ADSA is using the season as a timely reminder to review maintenance procedures and reinforce safety awareness. Backed by a new series of updated safety check videos, the association is setting out clear guidance to help occupiers and technicians uphold standards and prevent avoidable incidents. “Winter conditions add pressure to building systems that are already working hard,” explains Ken Price, Managing Director of ADSA. “From treacherous conditions underfoot to high winds, even small issues can have major safety implications.” Ken says that while seasonal challenges are nothing new, the frequency of extreme weather events makes a proactive approach to door safety more vital than ever. “It’s about prevention, protection, and professionalism,” he adds. “Door systems are there to serve and protect building users. But they can only do so effectively when maintained in line with current standards and checked regularly.” Refreshed Videos, Reinforced Standards ADSA’s new safety check videos are part of its ongoing commitment to promoting compliance and best practice across the industry. Originally produced in 2018, the videos have been fully updated to reflect revised standards introduced at the end of 2023 and improvements in technology and maintenance practice. Four videos make up the refreshed series – two aimed at building occupiers and two at technicians – each offering clear, step-by-step guidance. “The new versions not only look more professional,” says Ken, “but they reinforce the critical role regular checks play in ensuring safe and compliant door systems.” For occupiers, the videos explain how to carry out basic weekly checks and recognise early warning signs of malfunction. For technicians, they demonstrate key safety measurements, their significance, and how to apply them consistently. The occupier videos can be viewed on YouTube: • Swing Doors – https://youtu.be/eu0hugnioc0 • Sliding Doors – https://youtu.be/S7EAhpAuqz0 Technician videos can be accessed via the ADSA Academy. Occupier Duties: Checking, Recording, Complying Building occupiers and managers have a legal and moral duty of care to ensure powered pedestrian doors are safe to use. ADSA’s guidance recommends weekly safety checks as a practical, preventative step. To help, the association has introduced free downloadable check logs for swing and sliding doors - simple templates for recording inspections and demonstrating compliance. These are available at: https://adsa.org.uk/education/occupier-safety-check-videos/ “Documentation should be retained for at least 12 months. It not only proves compliance but helps identify patterns before they become costly repairs, “ Ken adds. As winter approaches, this kind of record-keeping becomes particularly important. Snow or ice around thresholds, obstructed sensors or meltwater ingress can all disrupt safe operation. Regular checks and clear documentation protect both users and building operators.
THE door industry journal winter 2025 11 Industry News Also online at: www.dijonline.co.uk Wind, Weather and Working Doors Powered pedestrian doors are designed to cope with a range of environmental conditions but winter can challenge even the best-engineered systems. • Wind loading can affect the closing force or alignment of swing doors. • Puddles or glare may confuse sensors. • Ice or grit in sliding tracks can restrict movement. Sometimes, safety systems compensate by slowing or halting operation – an indication that intervention is needed. “Powered pedestrian doors are intelligent systems, but they’re not infallible,” notes Ken. “The right maintenance and regular checks keep those systems operating as intended.” Technicians are encouraged to use the new ADSA videos as a reference to stay aligned with the latest standards and inspection techniques. Safety Beyond the Threshold Safety doesn’t stop once people are inside. Moisture and temperature differences at entrances can create slip hazards on smooth floors, particularly in high-traffic buildings such as hospitals, retail centres or airports. Simple mitigations - absorbent matting, adequate drainage, temperature control – all help reduce risk. But safe door performance is equally crucial. “When a door opens too slowly or doesn’t close properly, it can cause bottlenecks or confusion. That’s when people are more likely to slip or collide – winter amplifies those risks,” says Ken. By combining regular door checks with wider building safety measures, occupiers can protect both public users and staff. Learning with the ADSA Academy ADSA’s Academy platform continues to expand its library of professional training resources. A new playlist and bookmarking function allows technicians to revisit key materials and embed learning at their own pace – supporting both individual development and company-wide compliance. “Our focus is on raising the bar for the entire industry. By providing free and accessible resources, we help both technicians and occupiers understand what good looks like,” says Ken. The Academy complements ADSA’s long-term role in standards development, ensuring UK practice remains consistent with international expectations. > Continues on the next page >
THE door industry journal winter 2025 12 Industry News Also online at: www.dijonline.co.uk Year-Round Safety, Seasonal Focus While winter highlights particular risks, ADSA stresses that safety is a year-round commitment. “Safety isn’t something you do once a year; it’s an ongoing habit,” says Ken. “Winter just makes the need more visible.” The association’s message is clear: checks, maintenance and professional guidance should be part of every building’s operational rhythm, regardless of the season. Safer Doors, Safer People ADSA urges all those responsible for powered pedestrian doors to review their procedures, retrain where needed and ensure maintenance regimes are both robust and recorded. Following the guidance in the new videos helps occupiers protect users, reduce downtime and maintain compliance. For technicians, it’s an opportunity to refresh skills and reaffirm professional standards. “Our message is simple – safe doors save lives,” concludes Ken. “These systems are gateways to accessibility and protection. Regular checks, informed practice and ongoing learning ensure they perform safely all year round.” Find Out More Access the ADSA Safety Check Videos and free downloadable check logs at: https://adsa.org.uk/education/ occupier-safety-check-videos/ Technician videos are available via the ADSA Academy. For details of ADSA’s standards work, membership and training programmes, visit: www.adsa.org.uk ADSA’s Safety Essentials: Practical Tips for Every Building Regular weekly safety checks help prevent accidents and ensure continued safe operation of powered pedestrian doors. ADSA’s latest safety videos highlight simple, practical steps that building occupiers can take - no specialist training required. Before You Start • Carry out checks when the building is quiet or unoccupied to avoid risk. • Make sure no obstacles - such as notice boards or merchandise displays - obstruct the door area. • Keep your logbook updated after every inspection and retain records for at least 12 months. General Checks • Look for trip or slip hazards near the doorway, especially during wet or icy conditions. • Inspect all door panels for cracked or broken glass. • Confirm that powered pedestrian door signs are correctly displayed at recommended heights (BS 7036). • Check that screens and barriers are secure and correctly positioned to prevent side entry. Operational Tests • For sensor activation, walk naturally toward the door - it should open smoothly without hesitation, and close after a short delay (1–5 seconds). • Test manual or remote activation devices, including green emergency break-glass units if fitted. • Use an approved test box (700 × 300 × 200 mm) to verify safety sensors prevent contact during opening or closing. • Examine hinge areas on swing doors and threshold zones on sliding doors for adequate finger and body protection. Remember: occupier checks don’t replace professional maintenance - both are essential for year-round safety and compliance. > Continued from the previous page >
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THE door industry journal winter 2025 14 Industry News Also online at: www.dijonline.co.uk Maximising Profit and Efficiency through Component Strategy and Operational Excellence As he turned out of the factory, the sat nav voiced the next instruction: ‘Please turn left in 294 kilometres.’ Australia is a big country, and heading up to the Onslow Mineral Resources mine on the remote west coast can make installing even the simplest of industrial doors a long trip. On his recent visit to the UK, we spoke to Jochen Bourges, managing director of GfA Australia, and Andy Collett, managing director of GfA UK, about maximising profit and improving efficiencies with a proactive strategy for remote and challenging installation sites - for when remote means very remote, and getting it wrong is a high price to pay. Bourges says that when being recalled to a remote installation for a problem can cost you a three-day road trip, your strategy for making money and efficiency starts way before you get on the road. For door manufacturers, sustained profitability hinges on two critical factors: minimising post-installation costs and maximising on-site efficiency. Analysis of industry best practices reveals that a strategic shift from commoditised component sourcing to reliance on premium, supportive partners is the most effective way to achieve market leadership and maximise margins. 1. The Quality Mandate: Eliminating the Hidden Costs of Callbacks The single greatest drain on profit is the cost associated with site callbacks, warranty claims, and return visits. Leading manufacturers consistently report that when they transition to superior, reliable components, their failure rates drop dramatically. Actionable Strategy: • Establish a Zero-Tolerance Reliability Benchmark: Focus purchasing decisions on components recognised as the “industry standard” for quality, even if the initial outlay is higher. This commitment signals to customers that the manufacturer’s product is robust and dependable, fostering trust. One UK manufacturer reported reducing callbacks from one in every 50 installations to “one in a thousand” by committing to premium drives and proving that product excellence directly reduces operational headaches. • Prioritise Consistency: Select suppliers whose product characteristics (drives, panels) are consistent over time, featuring improvements but not fundamental changes. This consistency allows internal teams and installation partners to know “what you’re going to get” every time, ensuring dependability. The Door Manufacturers’ Blueprint:
THE door industry journal winter 2025 15 Industry News Also online at: www.dijonline.co.uk 2. Standardisation and Plug-and-Play: Driving Installation Efficiency Installation time is a direct factor in profitability and installer satisfaction. Manufacturers must streamline the installation process to ensure fitters spend the “minimum amount of time on-site”. Actionable Strategy: • Adopt a Plug-and-Play Philosophy: Integrate drive systems and controls that utilise “plug-and-play” technology. This simplification minimises manual wiring, making installation easier and faster, and reduces the risk of human error. • Standardise Control Panels Across Product Lines: A key strategy is to use the same control panels across the entire product portfolio (e.g., high-speed, sectional, and roller shutters). This standardisation is a “game changer” because it makes fitter training easier, reduces on-site mistakes, and ensures installers can become genuine experts in the system, rather than constantly having to relearn controls. • Ensure Simple Setup: Provide equipment that is “simple and easy to set up,” supplied with clear instructions that guide the installer through the necessary installation steps. Training sessions reinforce this simplicity, and are highly appealing to the wider industry. 3. Leveraging Technical Support and Diagnostics When issues inevitably arise, fast resolution is necessary to maintain customer loyalty and operational momentum. Relying on components that are backed by robust support and diagnostic features minimises manufacturer burden. Actionable Strategy: • Source Components with Strong Self-Diagnostic Capabilities: Utilise technology that includes performance and self-diagnostic features to help installers quickly identify and address problems. • Insist on Expert, Accessible Technical Support: Partner with suppliers that offer immediate technical assistance where experts are “always on hand to answer a question,” rather than relying on delayed callbacks. This expertise allows installers to troubleshoot complex issues over the phone, avoiding immediate return visits. • Delegate Customer Support: Strategically choose suppliers willing to provide direct technical support to the manufacturer’s own customers and end-users. This frees up the manufacturer’s internal technical team, ensuring customers receive expert advice straight from the component source. • Adopt a “Right-First-Fix” Approach: A great warranty is important, but what you need is to get the right specification first time, to eliminate most of the recall issues. It’s a proactive and pre-emptive approach - rather than relying on the warranty to mitigate the risk. 4. Strategic Supplier Relations for Innovation and Growth To remain competitive, manufacturers must align themselves with partners recognised as “trendsetters” and continually invest in future technology. Actionable Strategy: • Benchmark Against Strategic Partners: View key suppliers not merely as transactional vendors, but as strategic relationships with whom the company can benchmark its own operations and growth. A supplier’s strong reputation adds weight to the manufacturer’s own standing in the market. • Embrace Connectivity (IoT): Investigate and integrate innovations like Internet of Things (IoT) data and remote diagnostic apps. Transparency enables the end user and installer to identify the exact fault, eliminating guesswork, preventing unnecessary upselling, and ultimately building trust. • Focus on Long-Term Alignment: Build relationships based on reliability, integrity, and support, recognising that a stable, trusting partnership is more valuable than constant short-term price negotiation. This foundation ensures that the manufacturer can supply robust, high-performance doors that consistently function effectively. www.gfa-elektromaten.co.uk
THE door industry journal winter 2025 16 Industry News Also online at: www.dijonline.co.uk A Family Affair: SWS UK Marks 40th with Staff Celebration Continuing the Celebrations Following on from earlier coverage of its 40th anniversary, SWS UK was delighted to continue the celebrations in September with an event for staff and their families. The milestone is not only about the company’s four decades of success as a trusted UK manufacturer, but also about recognising the people who have made that journey possible. A Day for the Team and Their Families The event was all about saying thank you. Staff and their families were invited to an afternoon of fun, laughter and relaxation, with something for everyone to enjoy. Children made the most of the bouncy castle and carnival-style games such as hook-a-duck, while adults joined in the excitement of a raffle featuring some coveted top prizes. Food, Fun and Festivities Guests were treated to delicious fresh pizza from an on-site catering van, complemented by a well-stocked open bar. As the sun set, the party atmosphere continued into the evening with a DJ and disco, bringing everyone together on the dance floor to round off the day in style. Recognising the People Behind the Success Commercial Director Colin Reoch summed up the spirit of the celebration: ‘Our 40th anniversary is an incredible milestone, and it wouldn’t have been possible without the dedication of our team. The event was our way of showing appreciation for their hard work and commitment. We’re immensely proud of what we’ve achieved together over the years and look forward to building on this success as we continue to grow.’ Looking Ahead As SWS UK continues its 40th anniversary year, the company remains proud of both its people and its products. Four decades on, the values of teamwork, innovation and quality remain firmly at the heart of the business. www.sws.co.uk
FOUR Decades of Trust, Quality & INNOVATION 01524 772400 www.sws.co.uk
THE door industry journal winter 2025 18 Industry News Also online at: www.dijonline.co.uk The year began with a sense of excitement and possibility. In February, DHF hosted its first Members’ Conference at the Royal Air Force Museum Cosford, where more than 200 members and industry professionals gathered for a day of insight, discussion and connection. The event brought together a programme of workshops and speakers, including Dafydd Williams from the Ministry of Housing, Communities and Local Government, who shared the government’s response to Grenfell, and Gillian McAteer from Citation, who offered invaluable guidance on employment law. A moving moment came from Flight Lieutenant, John Nichol, whose keynote address about his experience as a British prisoner of war during the Gulf War was both humbling and inspiring. Alongside the talks, an exhibition hall filled with leading names from across the sector created opportunities for collaboration and the sharing of knowledge that will carry forward into the year ahead. In April, the launch of the ABBE Level 3 Award in Compliance and Safety of Fire Resisting Roller Shutter Doors marked a major milestone. Developed by DHF to strengthen competence within this highly specialised area, the qualification has already seen remarkable uptake from companies determined to uphold the highest standards of safety and compliance. It reflects DHF’s enduring mission to support professional growth and align industry practice with a focus on building safety and competence. Another defining achievement came with the completion of the Construction Leadership Council’s (CLC) Competence Framework for Doors, Gates and Shutters. Developed in close partnership with the Automatic Door Suppliers Association (ADSA) and guided by the Sector Lead Group 10, the project represented eighteen months of careful collaboration and consultation. Led by DHF and ADSA, and supported by DHF’s Senior Training and Compliance Officer, Steve Hill, the framework establishes clear, practical standards for competence across DHF’s year in review… As 2025 draws to a close, it feels right to pause and reflect on a year that has seen DHF continue to grow and flourish. It has been a year defined by achievement and collaboration, and by a tireless commitment to the people and industries it serves. From achieving ISO 9001 certification, to publishing the long-awaited Competence Framework and launching a pioneering new qualification, the Federation has continued to strengthen its foundations while looking confidently to the future.
THE door industry journal winter 2025 19 Industry News Also online at: www.dijonline.co.uk installation, maintenance and servicing. For DHF members, this work has real impact. More and more organisations, for example, Amazon and Heathrow Airport, are now requiring evidence of individual competence for both installation and maintenance. The framework and accompanying National Occupational Standards help ensure DHF members can demonstrate the professional skill and assurance expected of them. The summer brought one of the Federation’s proudest moments. DHF achieved ISO 9001 certification, confirming its position as an organisation that leads by example. This recognition of quality management and continuous improvement reinforces DHF’s reputation for professionalism and integrity in all that it does. In September, a further milestone followed with authorisation to provide Blue Skilled Worker cards for the Dock Leveller industry. This step has brought well-deserved recognition for individuals working in this specialist area and underlines DHF’s growing role in supporting competence and training across every corner of its sector. Throughout 2025, DHF has remained close to its members and partners. The Federation attended key national events including The Security Event, The FIT Show, Fencex, and the MLA Expo, meeting members face-to-face, sharing updates and listening to feedback. The Federation also continued its proud sponsorship of the Automated Gate category at the AFI Awards, celebrating innovation and excellence within the fencing community. > Continues on the next page >
THE door industry journal winter 2025 20 Industry News Also online at: www.dijonline.co.uk Member engagement has remained central to DHF’s purpose, with a series of members’ open days around the UK. One particularly meaningful initiative saw Steve Hill spend several weeks in Ireland, offering training and support to members across the Republic. His visit received outstanding feedback and further strengthened DHF’s ties with the Irish market. While the year brought challenges, including increased National Insurance contributions and a slowdown in construction, the outlook among DHF members has remained encouraging. Many report steady order books and continued demand within commercial and industrial markets, a reminder of the sector’s resilience and its ability to adapt and thrive even when conditions are uncertain. “No reflection on the year would be complete, of course, without recognising the people who make DHF what it is,” says DHF’s Commercial Director, Patricia Sowsbery-Stevens. “As the year draws to a close, DHF prepares to say farewell to Nick Perkins, whose knowledge and expertise have left a lasting mark on the industry. Nick’s retirement will be felt by colleagues and members alike, and he departs with the Federation’s gratitude and warmest wishes”. Earlier in the year, the Federation wished a fond farewell to Helen Skelding, whose calm professionalism and loyal service earned her the respect and affection of all who worked with her. The team was joined by Eddie Payne as Finance Manager, bringing fresh perspective and experience to support DHF’s continuing growth. Later in the year, Jason Smith moved on after many valued contributions, and the Federation welcomed Jonathan Colen as its first Commercial Manager, strengthening the organisation’s commercial insight and engagement. Within the Membership Department, Olivia Juxon began maternity leave in November, and we were delighted to welcome Charlotte Winsper to the team to ensure members continue to receive excellent support. “As we move into 2026, DHF stands ready for the next chapter,” concludes Patricia. “With ISO 9001 certification achieved, the Competence Framework completed, the Level 3 Award launched, and authorisation secured to issue Blue Skilled Worker cards for the Dock Leveller industry, DHF has laid strong foundations for the future. The coming year will see the introduction of a new Ofqual-regulated training programme for the building hardware industry, extending DHF’s educational portfolio and offering a clear route to recognised qualifications. Above all, DHF remains committed to raising standards, supporting members, and strengthening the sector it proudly represents.” www.dhfonline.org.uk > Continued from the previous page >
The dhf CSCS card partner scheme Offering solutions from the Red Provisional card up to the Blue Skilled Worker card Online CSCS approved Health & Safety course included in the price Upload information and supporting evidence onto our easy-to-use online application form Simple and straightforward, pay for your card when you apply Replacement cards available for a small fee The dhf CSCS card provision is for those who work within the industrial door, domestic garage door, automated gate & traffic barriers, metal or timber doorset sectors and NEW for 2025, dock levellers. dhf | THE BARN | SHUTTINGTON FIELDS FARM | MAIN ROAD | SHUTTINGTON | B79 0HA 01827 52337 | membership@dhfonline.org.uk | www.dhfonline.org.uk Apply online for your CSCS card today! Scan the QR code for more information on the range of CSCS cards offered. As part of this scheme some cards require you to have passed a dhf approved training course. The approved training courses are listed on the CSCS card section of the dhf website.
THE door industry journal winter 2025 22 Industry News Also online at: www.dijonline.co.uk Supporting Growth with an Extra Delivery Vehicle and Driver SWS recently announced the expansion of its delivery fleet with the addition of a new vehicle and driver - a move designed to support growing customer demand and maintain the company’s reputation for reliable, on-time deliveries. Excitingly, the new vehicle will enhance SWS’s long-term plan to handle larger or heavier loads, providing even greater flexibility across its operations. Joining the team as an additional driver and manning the new vehicle is Jack Campbell, who brings nearly four years of experience in the haulage industry. Having already been part of the DX team for the past 15 months, Jack is no stranger to the fast-paced demands of professional transport and is looking forward to becoming a more familiar face to SWS customers across the country. Importantly, Jack’s arrival does not replace any existing drivers but rather strengthens the team, ensuring that schedules continue to run smoothly as demand for SWS products grows. www.sws.co.uk DHF strengthens quality credentials with ISO 9001:2015 certification The Door & Hardware Federation (DHF) has been awarded ISO 9001:2015 certification, reinforcing its commitment to quality, professionalism, and continual improvement across all areas of its operations. The certification, awarded in August 2025 by Citation ISO Certification, confirms that DHF has in place robust management systems designed to ensure consistency, compliance, and continuous improvement. Recognised internationally as the benchmark for quality management, ISO 9001 demonstrates that an organisation operates to the highest and most consistent standards of service delivery. Achieving ISO 9001:2015 certification reflects DHF’s organisational commitment to maintaining clear internal systems and controls, adopting a structured approach to service delivery, embedding a culture of ongoing evaluation and improvement, and responding to the needs and expectations of stakeholders. The accreditation provides external assurance to DHF members, partners, and the wider industry that the federation continues to operate to recognised standards of quality and professionalism. It builds upon DHF’s existing credentials, which include Cyber Essentials and Cyber Essentials Plus, further establishing the organisation as a trusted and credible body within the sector. “This is a significant milestone for DHF and a testament to the dedication and hard work of our entire team,” said DHF’s Commercial Director, Patricia Sowsbery-Stevens. “ISO 9001 not only validates the high standards we maintain, but also reinforces our credibility and professionalism within the industry. Our members, partners, and stakeholders can be assured of our commitment to quality at every level.” For further information about DHF, please visit www.dhfonline.org.uk or contact info@dhfonline.org.uk
THE door industry journal winter 2025 23 Industry News Also online at: www.dijonline.co.uk Record UK’s Joe Greenlees Joins ADSA Executive Committee The Automatic Door Suppliers Association (ADSA) has strengthened its leadership team with the appointment of Joe Greenlees, Managing Director of Record UK Ltd, to its Executive Committee — the group responsible for the association’s governance and strategic direction. Joe succeeds Mark Ayton, who is stepping back from his ADSA role after many years’ loyal service, to manage his extended role as Record’s Regional Director of North Europe. With more than nine years at Record UK and his promotion to Managing Director, in April this year, Joe brings a blend of operational experience, strategic insight and infectious enthusiasm for developing the next generation of industry talent. “It’s a real privilege to join ADSA’s Executive Committee,” said Joe. “Record UK has been part of ADSA’s story from the very beginning, and I’m proud to continue that legacy. I’m passionate about supporting initiatives that promote the automatic door industry as a rewarding and professional career path - there’s a huge opportunity to attract young people and showcase what our sector has to offer.” Joe paid tribute to his predecessor, Mark, whose guidance and leadership have shaped both Record UK and his own career. “I’ve learned more from Mark than anyone I’ve ever worked with. He’s a fantastic leader - motivational and strong, yet understated. His style is all about empowerment and trust. He doesn’t micromanage; he encourages people to take ownership and grow. I’ve been very fortunate to take over a business in great shape, and that’s largely down to Mark’s leadership.” Joe originally trained as a quantity surveyor and began his career began in consultancy and construction before moving into the automatic door industry which he describes as “a revelation.” His leadership at Record UK has seen continued growth, operational excellence and a commitment to people development. In his new role with ADSA, Joe is eager to represent the voices of those working within the sector every day: “I hear a wealth of great ideas and feedback from colleagues across the business. I hope to bring those perspectives to the table and help ADSA maintain its relevance, innovation and connection with members at every level,” he added. Based in Glasgow, Joe lives with his partner and ten-year-old daughter. Away from work, life is firmly family-focused - including cheering from the sidelines at hockey, helping with homework, or spending time outdoors. Once a keen golfer and skier, Joe admits those pursuits have taken a back seat to family life, though his energetic Hungarian Vizsla ensures there’s still plenty of opportunity to get out and about. Ken Price, ADSA Managing Director, welcomed the appointment: “Joe brings fresh perspective, drive and passion to the Executive Committee. Like his predecessor Mark, his leadership style is grounded in empowerment, collaboration and trust — qualities that reflect the very ethos of ADSA. His insight into business leadership and his commitment to nurturing talent will be invaluable as we continue to promote quality, safety and professionalism across the industry.” www.adsa.org.uk
THE door industry journal winter 2025 24 Industry News Also online at: www.dijonline.co.uk Redefining Quality Within Ellard: Jeff Monks Ellard’s Quality Control Manager After beginning his career at Ellard within the technical team, supporting product development, customer training, and technical calls, Jeff Monks has returned to the business in a new and pivotal position: Quality Control Manager. Jeff’s professional journey has always been grounded in a passion for quality and problem-solving. During his first tenure at Ellard, he became known for his deep technical understanding and ability to translate complex product details into practical solutions for customers. That blend of expertise and communication became a hallmark of his approach, and one that the business is delighted to welcome back. When the COVID-19 pandemic reshaped working life, Jeff made the decision to move to the countryside, pursuing new opportunities outside the company. “At the time, it felt like the right next step,” he reflects. “But sometimes life has a way of steering you back to where you’re meant to be.” Though that period brought valuable experience, it also reaffirmed what Jeff valued most: being part of a forward-thinking team where quality and innovation are central to everything. So, when the opportunity arose to return to Ellard, the timing could not have been better. “It feels just like coming home,” he says, a sentiment that resonates strongly with the company’s ethos and value of focusing on our people. In his new role, Jeff oversees the processes that ensure Ellard’s products and services meet the highest standards. From in-house testing and auditing to maintaining compliance with ever-evolving regulations, his remit is both technical and strategic. The goal, he explains, is simple but vital: to give customers confidence, not only in the reliability of Ellard’s products, but in the integrity of the business behind them. Looking ahead, Jeff is excited by the renewed momentum within Ellard. The leadership team has brought fresh energy and alignment across departments, and he’s eager to contribute by embedding quality at every stage of the business. “There’s a real sense of purpose here,” he notes. “The culture has evolved and so have our standards. My role is to make sure those two things move forward together.” A natural collaborator, Jeff sees himself as the bridge between technical expertise and commercial ambition, ensuring that customer needs and regulatory requirements align with practical, market-ready solutions. “The answer isn’t always going to be yes,” he admits, “but wherever possible, it won’t be no.” With his blend of technical insight, hands-on experience, and commitment to continuous improvement, Jeff’s return marks a meaningful step forward for Ellard. His leadership in quality control will not only strengthen internal processes but also enhance the customer experience, delivering the confidence, reliability, and service that have long defined the Ellard name. www.ellard.co.uk
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